General Questions
Q: Do you use conflict or blood diamonds?
A: No. None of our diamonds are associated with any type of civil conflict, criminal, or terrorist activity. We have long-standing relationships within the world diamond community and only deal with reputable suppliers who give comply with the Kimberly Process, an internationally-administered system of written guarantees along the diamond supply chain that does everything possible to ensure their diamonds are conflict-free.
Q: I want bigger side stones on my ring and the website won’t let me make this alteration. Why?
A: Symmetry and aesthetic proportions are paramount in design. Mednikow.com’s design team carefully selects side stones to fit all of our styles perfectly. However, if you want something else, please call or email us. Together we will create your perfect ring.
Q: Do I get an appraisal with my purchase?
A: Yes. We supply a complimentary appraisal for your records that is also appropriate for insurance purposes if needed.
Q: What type of return policy do you offer?
A: We offer a 30-day money back return policy on all items that are in-stock and on all items that you are able to create through our “Design Your Own” tool. For special order purchases, please review our “Shipping and Return Policy.”
Ordering Questions
Q: I already own a diamond or I plan on purchasing one from somewhere else. Do you sell blank ring mountings?
A: We will set your diamond in one of our mountings on a case by case basis. We will set your diamond if it can be made to fit into the mounting properly and not compromise the structural integrity of the right. If you have a family stone, we certainly understand why you'd want to remount it. But if you are considering buying a diamond from another source, and for some reason you don't think we can offer you the same value as your other source, please give us a chance to explain why we may indeed may be able to offer a similar diamond at a competitive price. Please contact a Customer Service representative to receive instructions on how to safely and securely ship your diamond to us.
Q: I recently moved and my credit card does not show my new address yet. Can I still use this credit card?
A: Yes. Please call your credit card company and ask them to update your address. We will process your transaction as soon as this is corrected.
Q: I don’t have a credit card or my credit card does not have a big enough credit line. Can I send a personal check?
A: Yes. Call us to arrange the details of your request. Your order will be processed immediately after the check clears, which is typically no longer than 10 business days.
Q: Can I pay by wire transfer?
A: Yes. Call us to arrange the details. We will process your order immediately after funds arrive.
Q: Do you offer a payment plan?
A: Yes. We work with a third-party financing company whom we can refer you to if requested. You may apply directly to Wells Fargo Jewelry Advantage in order to arrange sufficient credit for your purchase.
Shipping Questions
Q: How can I track my package?
A: You will receive an e-mail confirmation on the day that your product ships that will include a tracking number. You can click on the link to FedEx.com, enter the provided tracking number, and follow your package until it arrives at your door.
Q: I cannot be at home to sign for my package. Is there another way I can get it? Can I send my spouse, my mother, my father, or my friend to FedEx to pick up my package?
A: We can arrange for an alternative delivery day, if that would be more convenient. We can also arrange for you to pick up your package at the FedEx location nearest you. For security reasons, Fedex can only release your package to you: the addressee indicated on the shipping label.
Q: Can I arrange for my package to be sent to an address that is not my billing address?
A: Yes. In order to do so, the alternate address needs to be on file with your credit card company. This is to provide additional security for you and prevent identity theft or any other type of fraudulent behavior.
Q: Will you ship internationally?
A: Yes. We ship to Canada, Western Europe, Japan, and Hong Kong. Please call us to make arrangements.